![]() ![]() iOS and other Android devices: Uninstall the Verizon Smart Family app.Samsung devices: Open your device’s Settings, select or search for the Verizon Smart Family app.Your Smart Family storage needs to be cleared - Having too many saved files can cause issues.Navigate to Account > Edit profile & settings, then tap User ID.Sign in your My Verizon app (if using a computer, go to the My Verizon sign in page).An incorrect User ID is saved in your Smart Family app - You must use the same User ID as used for your My Verizon account.Choose Forgot Info to create a new password online. To gain access, open the app sign in page (if using a computer, go to the My Verizon sign in page). Your My Verizon account is locked - You may be locked out after attempting to sign in with an incorrect password.To reset your My Verizon password, tap Forgot Password on the app sign in page (if using a computer, go to the My Verizon sign in page)and follow the prompts to reset your User ID or password.If sign in doesn’t work, that means you may have an invalid password. Sign in to My Verizon (don’t use facial ID or a stored password).Sign out of your My Verizon app (if using a computer, sign out of the My Verizon website).The User ID and/or password you entered isn’t correct - You must sign into the Verizon Smart Family app with your My Verizon User ID and password.If you already have the latest app version, you might be having difficulty signing in because: We’ll send you a text message with an authorization code. When prompted, enter your My Verizon User ID and password. Open the Smart Family app and tap SIGN IN.If you're having trouble signing into the Verizon Smart Family app, be sure you’re using the latest version: These devices can't make or receive calls or text messages. Blocking contacts isn't available for Verizon connected Android tablets on the Verizon Smart Family account.Activity from third-party messaging and calling apps will not be included in call and text activity. Over the Top (OTT) data (e.g., iMessage®) must be managed directly on your child's phone.All numbers are blocked except for their trusted contacts. Blocking contacts isn't available for lines on the Just Kids plan. ![]() Verizon Smart Family - Add or Remove a Contact to / from the Watchlist.Verizon Smart Family - Add or Remove a Trusted Contact.Verizon Smart Family - Add or Remove a Blocked Call or Contact.Add contacts to a watch list and get notified about texts or calls with this contact.The top contacts category shows you which contacts your child communicates with most frequently.Trusted contacts are people you want your child to be able to call and text at all times. ![]()
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